Positive Reviews
positive:
Handy location close to airport
Guests liked the location of this motel just off the Palmetto Expressway and a short drive from the airport. For those wishing to explore the many attractions of downtown Miami, it was about ten miles away. Another plus for many guests was the proximity to roadside services like gas stations, convenience stores and eateries.
positive:
Friendly personnel
Reviewers were largely positive about the customer service, often calling personnel accommodating, likeable and helpful. However, there were occasional claims that complaint-handling could have been better. .
positive:
Modernized rooms at competitive rates
This no frills option reportedly offered the basics for the budget-conscious traveler and there were no extras like breakfast or a swimming pool. However, some guests felt it offered fair value for money because it offered updated rooms with laminate floors and colorful decor that were clean, comfortable and spacious enough for a stopover. Freebies like Wi-Fi, which was often described as reliable, and parking were another bonus, according to many visitors. .
Negative Reviews
negative:
Claims of cleanliness issues and bathroom problems
There were infrequent claims that pest control measures were ineffective and sometimes it was reported that housekeeping failed to dispose of trash left behind by previous guests. Some guests also said they encountered stained sheets or accumulations of dust. Problems were occasionally reported with some of the bathrooms such as weak water pressure, wobbly sinks, slow-draining water and non-flushing toilets. .
negative:
Occasional security concerns
At times security measures were reportedly ineffective, according to some guests. There were isolated claims that guests had belongings stolen. Some reviewers claimed surveillance measures in the parking lot would benefit from being beefed up. .
negative:
Claims of nuisance noises
Noise from neighboring rooms sometimes bothered light sleepers, who claimed there was insufficient soundproofing in certain parts of the property. .