Positive Reviews
positive:
Quiet, convenient resort
Most guests appreciate the fact that the hotel is not overrun by guests, and that it's less crowded than popular Miami beaches. They note that everything is convenient to the property, and that downtown Miami is less than 15 minutes away by car.
positive:
Lovely views
Many guests comment on excellent Atlantic Ocean views that can be observed from the rooms, noting that floor to ceiling windows add a special dimension to the experience. They recommend contacting the hotel to make sure that a room with an ocean view is booked.
positive:
Friendly employees
Most guest say that the employees are approachable and friendly, noting that they are always willing to go that extra mile to ensure that all guests have a memorable stay. They point out that all minor issues are taken care of swiftly and efficiently, and that customer service level is very high.
Negative Reviews
negative:
Pricey breakfast
Several guests say that breakfast, and in fact every meal at the property, is a bit pricey for the location, noting that the service and the food do not merit such an extravagant price tag. They recommend visiting local diners and restaurants for more dining options at much more reasonable rates.
negative:
Hidden costs may be incurred
Some guests comment on the resort's fee policy, saying that not everything is included in the price, and that additional resort fees apply to every stay. They say that these include Internet, pool, and beach use, and have a problem with them not being communicated prior to check in.
negative:
Spotty Internet access
Several guests note that the Interne service is unreliable; the signal is not very strong and there is very little signal coverage in the common areas. They recommend using a personal data plan to conduct online business, especially if un-intermittent access is required.