Positive Reviews
positive:
Friendly service
This hotel isn't entirely without problems, but reviews suggest that you'll encounter no issues with the standard of service on offer. In fact, more than one guest suggests that the staff overcompensate for issues by offering an exceptionally friendly and helpful service.
positive:
Great option for pet owners
There is little doubting the suitability of this hotel for those guests who are traveling with their dog. This hotel brand is one of the few that don't charge anything extra for pets. Plus, guests comment that the grounds of the hotel are well set up to allow pooches to have a wander and a toilet break.
positive:
Reasonably priced
Although some guests note a significant rise in rates during the annual Balloon Fiesta, this is fairly typical for Albuquerque hotels. Typically, you will find the rates are competitive. Plus, essential freebies (breakfast, parking, and Internet access) offer additional savings.
Negative Reviews
negative:
Strong smoke smells
A fair number of guests mention that this hotel smells strongly of smoke. Unfortunately, the smell doesn't appear to be limited to smoking rooms. The smell of stale cigarette smoke seems to be prevalent in the hallways. Plus, several guests who booked a non-smoking room felt like they were sleeping in an ashtray.
negative:
Some issues with rooms
Aside from the smoke smells, guests also report some other issues with the rooms. These include sightings of various bugs, leaks in the bathrooms, and generally dated surroundings.
negative:
Dubious housekeeping
The opinions of the housekeeping service at the hotel are mixed at best. While some guests were satisfied, others complain that their room was not cleaned for the entirety of their stay. Other problems include a lack of thorough vacuuming, bins left unemptied, and improper cleaning of bathrooms.