Hotel Hyatt Place Roanoke Airport / Valley View Mall (Roanoke, USA)

People that stay at this hotel are impressed by the location. They say that it is very convenient as there is easy access from the highway and the airport is a short drive away. There are also some great dining options nearby.

The rooms are split into two sections, and you can relax while watching TV in either area. There is also a desk for those with some work to do while the fridge and sleeper sofa are welcome additions to any hotel room.

There aren't many complimentary breakfast buffets that are so well prepared and that have so many items on offer. You can eat something different each morning and feel satisfied with each meal.

This hotel is starting to look a bit rough around the edges, and you'll see that there are quite a few maintenance issues throughout. It's not an ideal situation considering that this is not a cheap hotel. Some TLC would certainly improve the place.

The rooms at this hotel have a separate living area but to make this space they made the bathrooms so small that they are quite uncomfortable to use. Guests are not best pleased by having to wash hands in the room after using the bathroom that has no sink.

Some of the staff at this hotel will try their best to help in any way that they can, but their efforts are overshadowed by the lack of decent customer service from their colleagues. Some guests complained of being spoken to rudely and having requests ignored.