Hotel Extended Stay America Select Suites - Roanoke - Airport (Roanoke, USA)

Most guests feel that the employees here are great, saying that they take pride in their work, and are always ready to offer a helping hand, giving advice to guests, or taking care of small issues that sometimes crop up. They note that everything is done with a smile, and that customer service is exceptional.

Many guests note that the rooms are large, and that their layout is great, saying that they can easily accommodate large families for extended stays. Some guests love the fact that the kitchens are fully equipped, saying that cooking nice meals in the room is easy and cost-effective.

Most guests find the location of the hotel convenient, as it is close to the airport and the Interstate, and easy to find. They say that the property, while not convenient to downtown Roanoke without a car, is close to some great restaurants, and that a shopping mall is only a mile away.

Several guests note that the noise levels on the property are a bit high, saying that walls are almost paper-thin, so guests from surrounding rooms can be heard going about their daily business. They suggest packing earplugs for a more convenient stay.

Some guests feel that the housekeeping crew could pay more attention to the details when cleaning the rooms, noting that sometimes there are items inside left by previous occupants. They also note that bathrooms should be paid more attention during the weekly cleaning rounds.

Several guests note that the free Internet service provided leaves a lot to be desired. They say that it is intermittent and not overly reliable, and that connectivity issues can be expected from time to time.