Positive Reviews
positive:
Close proximity to the beach.
The hotel is located one block from the beach, with guests able to find quick access just across the street. With the beach and boardwalk so close by, many guests compliment the hotel's location. Meanwhile, many of Virginia Beach's most popular attractions are either within walking distance or a short drive away.
positive:
Good-sized rooms.
Previous guests report that hotel rooms are large and spacious. Many find that they have enough space to spread out, as well as room to store luggage.
positive:
Most find staff to be friendly.
Although a few guests have been less than impressed with the standard of customer service at the hotel, the majority report that they enjoy friendly interactions with employees.
Negative Reviews
negative:
Dirty rooms in poor condition.
Room cleanliness has been a concern for many guests, with reports of poor housekeeping, dirty carpets and mouldy bathrooms commonplace. Meanwhile, hotel rooms are also said to be in less than satisfactory condition, with guests describing outdated and damaged amenities, loose fittings and issues with furnishings.
negative:
Meagre breakfast receives criticism.
The hotel advertises a free continental breakfast but guests report that there is little on offer when morning arrives. The hotel breakfast is said to consist of cereal, donuts and coffee. As a result, many seek alternative dining options off-site.
negative:
Old, slow elevator proves unsettling.
Those guests being assigned a room on one of the hotel's upper floors can expect something of a bumpy ride. Previous guests report that the hotel's aging elevator is slow and jerky, leaving some feeling more than a little unsettled.