Positive Reviews
positive:
Clean, comfortable rooms with a lovely view..
Guests rave about the spacious rooms, which feature comfortable furniture and Southwestern decor. Families and groups love the added space and privacy of the suite layout, while couples love the studio suites in the "casitas". Many enjoy spectacular views of the mountains and golf course.
positive:
A relaxing, fun location..
Guests enjoy the hotel's location on the Towa Golf Resort, noting that the complex includes a casino as well as a golf course and a scenic 2.5-mile walking trail. Santa Fe is 10-20 minutes away by car. The hotel is also a convenient base for exploring the Bandelier National Monument, Los Alamos, or Taos.
positive:
Top marks for the staff..
The reception staff and managers frequently receive rave reviews for their professional customer service and welcoming manner, with guests often noting they will go "above and beyond" to address any issues and accommodate special requests. Compliments also go to the chef on the breakfast buffet, which includes scrambled eggs, bacon, granola, fresh fruit, and fresh-squeezed orange juice.
Negative Reviews
negative:
Taking the stairs..
There is one elevator in the main building and no elevators at all in the "casitas", an inconvenience for guests with mobility concerns or heavy luggage.
negative:
The pitter-patter of little feet..
Some guests note that the top floor is probably worth the walk, noting that the building is not particularly well sound-proofed between floors. Footsteps overhead seem to be an issue for light sleepers.
negative:
Secondhand smoking rooms..
The property offers five smoking rooms, and non-smokers booked into these rooms are generally very quick to request a change due to the odor. A few unlucky guests have also found housekeeping below par, or else caught reception staff "on an off day".