About Hilton Santa Fe Historic Plaza
Steps from the famous Georgia O'Keeffe Museum, the Hilton Santa Fe Historic Plaza offers modern, smoke-free guest rooms in a 300-year-old hacienda.
Standard guest room amenities include a 42-inch flat screen cable television with premium channels, a mini refrigerator, and gourmet coffee. Executive Level rooms include access to a private lounge, which offers breakfast daily as well as an evening reception. Pets are welcome for an additional fee.
An impressive kiva fireplace and elegant Southwestern decor invite guests to linger in the lobby. The Hilton Santa Fe Historic Plaza also features a sparkling outdoor pool, fitness center, and business center.
The Pinon Grill offers a hearty breakfast buffet with fresh pastries, and the El Canon Restaurant is also open for lunch and dinner.
Many of Santa Fe's top attractions are within two blocks, including its historic plaza, Palace of the Governors, and the Fine Arts Museums. The Santa Fe Ski Basin is 18 miles away.
Positive Reviews
positive:
Historic charm and modern luxury..
Many guests are thoroughly charmed by the Hilton Santa Fe Historic Plaza's unique architecture. The 300-year-old adobe building is arranged around a pretty courtyard with a large heated swimming pool, hot tub, and kiva fireplace. Its Southwestern decor is often described as "elegant", while the beds are "exceptionally" comfortable and the bathrooms are "luxurious".
positive:
Thoughtful, hard-working staff..
The front desk staff and concierge staff have received many positive reviews for their thoughtful and professional customer service, with guests often noting that they are welcomed "like family or old friends".
positive:
An ideal location..
Guests rave about the hotel's convenient location just two blocks from the shops, restaurants, and galleries in the city's historic plaza. Museum Hill is also within a comfortable stroll, and many guests enjoy their time at the Georgia O'Keefe Museum, fine art museum, and the history museum. The Palace of Governors and many historic churches are also within walking distance.
Negative Reviews
negative:
Technical difficulties..
Several guests have reported slow or unreliable Wi-Fi, or else poor cell phone reception in their rooms. A few others have been troubled by noisy or ineffective air conditioning.
negative:
Room for improvement in room service..
A few guests are dismayed when their room service arrives in a paper bag with plastic containers and cutlery. Though many guests find their rooms very clean, others are disappointed in the overall level of housekeeping services.
negative:
A poor first impression for some..
Though the staff have received many positive reviews, a few guests have noted there is often only one team member working the front desk, resulting in a long lineup of tired travelers. Some who are there to report maintenance concerns or dissatisfaction with their assigned rooms have been frustrated by an indifferent or even impolite response.