Positive Reviews
positive:
Friendly, helpful staff
Many guests have given the front desk and wait staff rave reviews, noting that they seem pleased to accommodate special requests, go out of their way to help resolve any issues, and are quick to offer their assistance. Guests often comment on the smiling faces and evident pride in their work.
positive:
Cool rooms..
Given the toasty Palm Desert climate, guests often comment on the air conditioning, which seems to work well and reasonably quietly most of the time. The rooms also offer ceiling fans. Families and groups love the chain's signature two-room layout, and many are delighted by the complimentary microwave popcorn in the well equipped kitchenette.
positive:
Right off the freeway..
Drivers often comment that the hotel is easy to find, just off the I-10 freeway. There are plenty of restaurants, gas stations, and other amenities are nearby, including a park for the kids or pets who need to burn off some energy after a long day in the car.
Negative Reviews
negative:
Lukewarm reviews for breakfast..
Though the breakfast has received many positive reviews, guests have also expressed concerns about the overall food quality and presentation. Some have also found the area a bit chaotic or crowded on weekends.
negative:
Noisy neighbors..
A few guests found that the walls were a little thin, and they could easily overhear rowdy children and barking dogs in nearby rooms or roaming the hallways. A few others were troubled by freeway noise or loud air conditioning.
negative:
A chilly pool..
A few guests found the pool too chilly for a relaxing swim, or else found the area in need of greater maintenance. Some have commented that the towels in the pool area are due to be replaced, as are some of the linens in the rooms.