Positive Reviews
positive:
Pool Area Refreshes
There is a lovely pool area with a gorgeous view and multiple pools which is excellent for relaxing. There is music playing day and night and they offer fire pits near the pools which are perfect for gathering in the evening. They will even sell you a marshmallow roasting kit (or you can bring your own).
positive:
Hotel Exudes Hollywood Glamor
This hotel is full of charm and old Hollywood glamour. It was made famous by the Rat Pack and still has the decor and style of those early days.
positive:
Outstanding Customer Service
The staff at this hotel provide excellent, friendly service and really make you feel like a valued guest. They go out of their way to make sure each and every guest has a unique and relaxing stay.
Negative Reviews
negative:
Hotel Needs Some TLC
There is an overall run-down feeling at this hotel. Carpets are dirty and need to be replaced, furniture worn and torn, and updates are needed. Guests say this hotel is really showing its age.
negative:
Cleanliness Needs Renewed Effort
There is a lack of attention to detail by housekeeping. The rooms aren't always fully serviced, and it appears that they straighten the rooms, not clean them. Food is left in the hallways for long periods of time, and bathrooms are grubby and in need of a deep clean.
negative:
Extra Fees Can Add Up
Watch out for the extra fees for parking, resort fees, and the high occupancy tax. When those add up, it may not be worth what you receive to stay here.