Holiday Inn Express & Suites Lubbock West, an IHG Hotel (Lubbock, USA)

Although a number of guests thought the rooms and suites were a little dated, most rate the accommodation at the hotel fairly highly. Reviews suggest that the beds are good quality and the provided amenities are in good working order. The Wi-Fi offers a fast and stable connection.

The facilities and customer service at this hotel attract positive feedback from guests. The selection of facilities cater well to all types of traveler and, like the in-room amenities, are well looked after. Guests rate the service in a similarly positive fashion, often commenting that the staff is friendly and efficient.

Many guests are impressed by the value for money offered at the Holiday Inn Express & Suites Lubbock West. The rates seem set to attract guests who aren't necessarily looking for a budget property but do wish to enjoy bang for their buck and a good choice of freebies thrown in.

A number of reviews suggest that the hotel is tricky to access (one guest described it as nothing short of tortuous). As of late 2015, construction work taking place around the parking lot is exacerbating the problem.

It's fair to say that a car is needed at this hotel. Although it's adjacent to the highway, there is little of anything in the area surrounding the property and certainly nothing much with walking distance.

While the friendly service, attractive rates, and good quality rooms all appeal to guests, there are some comments that suggest this hotel lacks the finishing touches associated with premium hotels. Reported issues are minor (such as missing bulbs and insufficient tea and coffee left in rooms), but suggest that more attention to detail is needed.