Hotel Home2 Suites by Hilton Jacksonville, NC (Jacksonville, USA)

Guests frequently comment on how clean and well maintained the common areas are, despite the hotel's "pet friendly" status. The guest rooms are also described as sparkling clean, and get top marks for comfort as well: the amount of space, cozy beds, and the apartment-size refrigerators are highlights for many travelers.

The front desk staff have received many rave reviews for their friendly and professional customer service. Hungry guests also give two thumbs up to the breakfast buffet, noting the wide variety of healthy choices as well as the inviting seating areas both indoors and out.

The hotel's proximity to many nearby bases, including Camp Lejeune and Camp Geiger, makes it a top pick for military families. Kids of all ages like the saline pool, and pet owners appreciate that there is an exercise area for the family pooch as well. The wide variety of casual restaurants nearby also adds to the location's overall convenience for families, though of course singles and couples appreciate it as well.

Light sleepers have reported poor sound insulation between rooms, though unusually noisy kids, dogs, or adult guests are part of the problem in some cases.

Though the pool is widely appreciated, some are disappointed to find there is no hot tub. The guest rooms feature walk-in showers rather than bathtubs, too.

Though feedback for the staff is largely positive, a few incidents of billing or booking mistakes have been reported, as well as housekeeping errors: the most common issue seems to be failure to replenish bathroom necessities until they are requested from the front desk.