Hotel Hilton Garden Inn Lake Mary (Lake Mary, USA)

Easily accessible from the I-4 and minutes from Sanford International Airport, the Hilton Garden Inn Lake Mary is considered convenient by drivers and air travelers alike. Downtown Orlando is 30 minutes away, and all the top Orlando theme parks---Sea World, Universal Studios, Walt Disney World---are within a short commute. There are lots of popular chain restaurants nearby as well.

Many guests give the front desk rave reviews for their personable and professional customer service, commenting often on their smiling faces, friendly conversation, and knowledge of area attractions. Compliments are also due to the chef; many guests enjoy the full, cooked-to-order American breakfast.

The rooms are generally described as fresh, modern, spotlessly clean and spacious. Most travelers are able to find their comfort zone in the adjustable beds, and also appreciate the convenience of the microwave and fridge. Several guests have commented on the nicely landscaped grounds and the inviting, well-maintained pool area.

The Hilton Garden Inn has recently moved to adjustable Sleep System beds in the rooms, and some guests feel that this information needs to be more visible in the rooms, or mentioned at the front desk. Several guests only found out after telling the staff about their sleepless night on an uncomfortable mattress.

A few guests were disappointed to find that the advertised two-person whirlpool tub was not actually roomy enough for more than one person. Others enjoyed the tub but found the jets very noisy.

Though most guests are pleased with the customer service, an unlucky few received indifferent or impolite responses to their requests at the front desk. A few others found room for improvement in housekeeping.