Positive Reviews
positive:
Spacious rooms with a view
Guests generally describe the suites as comfortable, modern, and spacious. Families, couples, and groups particularly appreciate the two-room layout, which allows early birds and night owls to maintain their schedules without disturbing each other. Rooms on the lake-side offer a pretty view, and many guests comment on the well-kept atrium space, with its leafy trees and pond.
positive:
Friendly, helpful staff
Most guests give the front desk team rave reviews for their friendly, professional customer service, noting that they seem pleased to accommodate special requests and genuinely interested in making everyone feel "at home".
positive:
Don't forget to bring your appetite..
Most guests thoroughly enjoy the complimentary breakfast buffet, noting that its impressive variety of hot and cold options includes made-to-order omelets, fresh fruit, yogurt, oatmeal, and bacon. Many guests also look forward to the daily Manager's Reception, which generously includes alcoholic beverages and a variety of tasty snacks. The bartenders and wait staff also receive positive reviews for their cheerful and attentive service.
Negative Reviews
negative:
Some areas ready for updating..
Some guests have noted wear in the carpets and some areas in need of re-painting. Others feel the decor is a little dated. Some guests were troubled by plumbing or air conditioning issues as well.
negative:
Nobody's perfect..
Though the staff receives many positive reviews, a few guests have found reception or wait staff to be a little unfriendly or else unwilling to "go the extra mile". Night owls note that everything shuts down before midnight: the bar, restaurant, room service, and pool are all closed or unavailable after this time.
negative:
Follow your nose..
Several guests have reported a strange "musty" smell in the hallways and some of the rooms.