Positive Reviews
positive:
Considerate and courteous staff service
Due to the extremely accommodating and friendly assistance of the staff, guests were able to completely enjoy their stay at the hotel! The staff went the extra mile to meet the needs of the guests and made an effort to quickly resolve any issues.
positive:
Easy accessible setting in Lake Mary- Orlando area
Guests rated the hotel’s location as excellent! It is convenient especially for business travelers. Moreover, shopping centers, grocery stores, restaurants, and major tourist destinations such as Universal Studios, Stanford Orlando Airport and highways are within close proximity.
positive:
Comfortable beds and high-quality pillows
Most guests are extremely pleased with the quality of the beds and pillows used within the hotel. The beds were comfortable and linens were also very clean. As a result, guests were able to get a decent sleep at night.
Negative Reviews
negative:
Noise coming from construction and equipment
Guests were disappointed with the level of noise coming from the on-going renovation within the hotel. A lot of deliberate banging was heard from the construction workers who were doing major repairs 24 hours.
negative:
Unpleasant chemical-like odor inside the room
Due to the strong chemical deodorizer used inside the rooms, guests had an allergic reaction and had to take medicines. Moreover, some guests even had no choice but to transfer rooms due to respiratory issues such as difficulty in breathing.
negative:
No breakfast included
Guests were upset with the lack of an available complimentary breakfast! They had to pay for an additional cost for the breakfast or go anywhere else to grab something to eat and drink some nice coffee. Guests are also advised to check out nearby restaurants such as Stone Wood Tavern & Grill and Peach Valley Cafe.