About Hilton Garden Inn Boston Waltham
Conveniently located in the Route 128 technology belt, the Hilton Garden Inn Boston/Waltham, MA offers modern, smoke-free accommodations minutes from IBM, Microsoft, and many other corporate offices.
Standard amenities include HD cable television, an ergonomic work space, and complimentary Wi-Fi with remote printing to the 24-hour business center. Mini refrigerators, microwaves, and Keurig coffee machines also help guests feel at home.
The Hilton Garden Inn Boston/Waltham, MA offers a complimentary shuttle to the nearby MBTA station, which offers a direct connection to downtown Boston. An indoor pool, fitness center, and coin laundry are available on site.
Guests can enjoy breakfast or dinner daily at the Great American Grill, order room service, or stop by the 24-hour Pavilion Pantry at any time for a quick snack.
Guests can drive to the New England Aquarium or the Freedom Trail in about 25 minutes. The Rose Art Museum, Brandeis, and Bentley College are also nearby.
Positive Reviews
positive:
Friendly, helpful staff
Many guests have given the front desk rave reviews for their personable and professional customer service, commenting often on their smiling faces and knowledge of the area. Guests often remark that the team is happy to answer questions, provide directions, and "go the extra mile" to ensure each guest has a comfortable, memorable stay. The complimentary coffee in the lobby is well appreciated also.
positive:
Clean, comfortable rooms
Guests generally describe the rooms as "sparkling clean", sufficiently spacious, and quiet, with comfortable furnishings. Many also report a great night's sleep in a comfortable bed. The refrigerator, microwave, and coffee machines are well appreciated as well.
positive:
Good connections..
Guests commuting into Boston appreciate the complimentary shuttle to the MBTA station, while drivers appreciate the easy access to Route 128, as well as I-90, I-93 and I-95. The hotel is also considered a convenient base for trips into Waltham, Lexington, Concord, and the area's many universities.
Negative Reviews
negative:
No such thing as a free breakfast..
Though many guests do enjoy breakfast in the hotel restaurant, guests often comment that they wish it were included in the standard room rate. Some are further disappointed to find only paper cups available for the in-room coffee machines.
negative:
A small pool..
Guests often note that the pool area is too small for swimming laps, and are further disappointed that there is no hot tub. Others wished for a few more amenities in the fitness area, which has also been described as small.
negative:
Noisy air conditioning and steamy bathrooms..
Several guests found the air conditioning too noisy in their rooms, and some also noted that the bathroom did not have an extractor fan. Others yet found the complimentary Wi-Fi too slow for their purposes.