Positive Reviews
positive:
Popular location
The location of this hotel is among the most popular features of the property. Aside from being in close proximity to Virginia Polytechnic, guests have found the hotel easily accessible and within easy reach of shopping, dining, and sightseeing opportunities.
positive:
Great service from staff
The standard of service offered by the staff at this Blacksburg hotel often attracts positive feedback from guests, with many commenting on the warm welcome they were offered and the efficiency of the front desk staff. Guests are also appreciative of the attentive service offered by the housekeeping staff.
positive:
Clean and well equipped rooms
Although guests encounter occasional disappointments, the rooms here are typically found to be of a good overall standard. The accommodation is found to be clean and equipped with a good choice of amenities. Plus, guests generally find the Wi-Fi is reliable.
Negative Reviews
negative:
Bed system doesn’t suit everyone
Although many guests found the Sleep System beds comfortable, others found them far too firm, even after using the dial to adjust the settings. It’s likely a matter of personal preference more than anything else but you may encounter problems if you prefer a softer mattress.
negative:
Minor maintenance issues
Although the rooms here attract positive feedback, guests have encountered minor maintenance issues. These typically relate to noisy in-room amenities such as the air-conditioning units and the mini-fridges, although a number of guests also report some examples of poor maintenance in the bathrooms.
negative:
Breakfast not included
Guests tend to be quite disappointed by the lack of a free breakfast at this hotel. Room rates here are not particularly low and guests are, perhaps unsurprisingly, of the opinion that a free breakfast would add value.