Holiday Inn Express Hotel & Suites Christiansburg, an IHG Hotel (Christiansburg, USA)

The pool and gym seemed to be many guests’ favorite two amenities. Those guests who traveled a lot for business seemed most pleased with having them available, since they allowed them to get in some exercise and stay in shape, even if out on the road a lot.

Guests were clearly very impressed with the look of the hotel. For a start, they found both their rooms and the public areas to be exceptionally clean, with almost all guests praising the housekeeping staff for a job well done. It was also mentioned that the design itself is very modern and attractive and that the hotel really wasn’t showing any signs of wear and tear.

Most guests really liked the location of the hotel, saying that the proximity of the interstate made travel in the region very easy. There were no busy city streets to negotiate before being on the highway and speeding towards one’s destination.

Guests were not very impressed with the complimentary breakfast offered by the hotel. They found it to be exceptionally limited in its offerings, and difficult to construct a breakfast that they really enjoyed.

Most guests who brought up the question of value for money felt that they received poor value during their stay. The general feeling was that the facilities were on par with a hotel of this category, but that the room rates were substantially higher.

There were more complaints about rude staff members than is typical in hotel reviews. Guests felt that certain front desk staff members did not have a good customer service attitude and were rude or condescending.