Positive Reviews
positive:
Handy suburban location near dining options
Guests liked the way there were plenty of places to eat in the vicinity including two bar-grill restaurants that were just steps away. The location in Oklahoma City's north-western suburbs also offered direct access to the Northwest Expressway, which made it straightforward to reach local attractions, sports arenas, golf courses, shopping centres and downtown. Drivers also appreciated the free parking. The proximity of filling stations and convenience stores was another bonus.
positive:
Revamped rooms were well-equipped
The revamped rooms won praise from guests, who called them spacious, peaceful and usually well-cleaned. The cosy beds also proved popular as did shared amenities like the fitness room and outdoor swimming pool. Visitors on extended stays loved the self-catering facilities offered in the well-equipped kitchenettes. Travellers looking to economize felt they got fair value for money thanks to the normally inexpensive room rates.
positive:
Good customer service reported
Members of staff reportedly went the extra mile to make guests feel at home. Many reviewers said they encountered obliging, pleasant and attentive personnel. Animal lovers welcomed the pet-friendly policy.
Negative Reviews
negative:
Cleanliness and maintenance could have been better
Some travellers were disappointed that the complimentary housekeeping service only happened once a week. There were also occasional claims that maintenance and cleanliness standards could have been improved to address issues like leftover litter, unmade beds, dirty microwaves, malfunctioning toilets and broken air-conditioning units. Several critics were annoyed to discover lingering smoky smells in certain rooms despite the smoke-free policy.
negative:
Mixed views on free Wi-Fi
The free Wi-Fi network appealed to many guests. However, it was occasionally criticized for offering a patchy signal or sluggish speeds.
negative:
Free breakfast grumbles
For some reviewers, the simple free grab-and-go breakfast was inadequate because it only consisted of basic items such as coffee, muffins, fruit and granola bars.