Positive Reviews
positive:
Praise for customer service
Reviewers usually had good things to say about the helpful, efficient and friendly employees who offered an easy check-in and looked after guests well. Those travelling with their four-legged friends were delighted with the pet-friendly policy.
positive:
Well-equipped rooms were updated
According to many guests, the new look rooms with smart decor were spacious and usually well-cleaned. Homely features like the flat-screen TVs and well-equipped kitchenettes were a hit with those on longer stays. Visitors aiming to control their spending welcomed the usually reasonable room prices and felt they got fair bang for their buck.
positive:
Roadside location proved popular with guests
Not only did the location of this property off Interstate 35E in the north-western suburbs of Dallas put guests close to bus stops, petrol stations and convenience stores, but also it was near several roadside eateries. Drivers often reported that it was straightforward to reach downtown and Dallas Market Center as well as area attractions, theme parks, sports arenas, universities, shopping malls, golf courses and airports. Moreover, there was free on-site parking.
Negative Reviews
negative:
Some guests criticized breakfast
For some guests, the free breakfast of muffins, granola bars and coffee wasn't up to scratch. Several critics claimed the menu choice was too narrow.
negative:
Nuisance smells and noises reported
Light sleepers noted that in certain rooms facing the freeway it was occasionally possible to hear traffic noise. It was also claimed that nuisance noise sometimes travelled too easily from neighbouring rooms through thin walls. Several travellers mentioned that, in spite of the non-smoking policy, they could detect lingering smoky smells.
negative:
Maintenance and cleanliness issues
Unsatisfactorily cleaned bathrooms and bedroom floors, leftover litter, dodgy plumbing, ineffective air-conditioning, slow free Wi-Fi and damaged items of furniture were among the cleanliness and maintenance problems guests mentioned in certain rooms.