Hotel Extended Stay America Suites - Columbia - Greystone (Columbia, USA)

Visitors appreciated the good customer care provided by friendly, obliging and professional employees. Animal lovers were chuffed about the pet-friendly policy.

Visitors to Riverbanks Zoo loved the location as it put them just across Interstate 126 from the popular attraction. Furthermore, there were convenient amenities such as bus stops, petrol stations, shopping options and places to eat in the surrounding area. The free parking was a hit with drivers, who often commented that it was easy to get to downtown Columbia plus local attractions, industrial areas, universities, golf courses, beauty spots, shopping malls and hospitals.

The outdoor swimming pool was reportedly well-kept and budget-minded travellers often mentioned that they got fair value for money thanks to the normally competitive room rates for the area. In the spacious rooms, guests appreciated the comfy beds and fully-equipped kitchenettes, where they could prepare light meals at their own leisure. According to many reviewers, the rooms were more than adequately clean and tidy for their needs.

Insufficiently cleaned bathrooms and bedroom floors, leftover food and litter, worn out items of furniture, outdated decor and stained carpets were among the cleanliness and maintenance issues that frustrated guests in several rooms. Some reviewers reported cockroach encounters or wished their bathrooms had been larger.

Light sleepers occasionally mentioned that nuisance noise from adjacent rooms and corridors was audible due to thin walls. Lingering smoky odours and food smells also bothered guests in certain rooms.

According to several reviewers, the free takeaway breakfast amounted to a light snack more than a full meal because menu options were limited. The free Wi-Fi network reportedly offered slow speeds at times.