Positive Reviews
positive:
Full of elegance and charm.
From the pillared entrance to the stone fireplace in the lobby and the sleek furniture in the bedrooms, this hotel sure is a charmer, and guests love the elegant style. It adds that little extra enjoyment to your average getaway, providing a touch of class without the huge price tag of a luxury hotel.
positive:
Varied and satisfying breakfast.
You know you're onto a good thing when the free breakfast is served on real china crockery, rather than paper plates, and the food ain't half bad either, with a wide range of hot dishes, as well as fruit, pastries, and cereals to pep up your morning. No wonder guests love breakfasting here.
positive:
Quiet and convenient area.
The local neighborhood may be bustling with restaurants and shops that can be reached with just a short stroll, but despite its proximity to the interstate, guests say that it's actually a pretty quiet area too, so you won't be disturbed while you're trying to get in those hours of beauty sleep.
Negative Reviews
negative:
The pillows are a bit flimsy.
While most of the bedding seems to be comfortable enough, some guests have complained about the pillows, which they say are quite small and flat - not very comfy if you like a large, fluffy pillow on which to rest your head. It's worth asking for extra pillows if it's an issue for you.
negative:
Variable customer service.
While many guests praise the friendly attitude of the staff, it isn't all rosy, with others complaining that staff members have come across as a bit indifferent, or slow to respond to simple requests or problems. Some guests have said check-in isn't always efficient, either.
negative:
Parking can be limited.
If you arrive late at night, then you might find parking a bit of an issue, since the hotel's parking lot tends to get full up, with RVs taking up several spaces being of particular annoyance to guests. Staff will generally do what they can to find you somewhere to park if no spaces are obvious.