Positive Reviews
positive:
Popular swimming pool and well-equipped rooms
Many travellers described their rooms as pleasant, spacious and usually well- cleaned. Guests on longer stays appreciated the well-equipped kitchenettes containing everything they needed to make meals. Many visitors said the outdoor swimming pool was an inviting bonus. Budget-conscious reviewers commented that they got decent bang for their buck due to the normally reasonable room rates.
positive:
Handy roadside location near the university
Visitors to the University of North Carolina at Charlotte appreciated the location of this property in the city's north-eastern suburbs as it put them near the campus. Moreover, there were shops, filling stations, bus stops and lots of restaurants in the vicinity. The easy access to US Route 29 made it simple for drivers to reach downtown Charlotte plus local attractions, sports arenas, shopping malls, museums and the airport. The free parking was another plus.
positive:
Thumbs up for customer service
Reviewers often said they encountered friendly, professional and helpful personnel who had good local knowledge and looked after guests well. Animal lovers welcomed the pet-friendly policy.
Negative Reviews
negative:
Free breakfast underwhelmed some guests
The simple free breakfast was lacking in variety, according to several critics. Others claimed selected menu items were prone to running out during the busiest periods.
negative:
Nuisance smells and noises
Light sleepers blamed insufficient soundproofing measures for enabling them to occasionally hear nuisance noise from adjoining rooms and corridors. Stale smoky odours and musty smells also proved to be off-putting for guests in certain rooms.
negative:
Cleanliness and maintenance problems
Inadequately cleaned bathrooms and bedroom floors, tired-looking kitchen appliances and furniture, unmade beds, stained bedding, leftover litter and poor free Wi-Fi coverage were among the maintenance and cleanliness issues that bothered visitors in several rooms. Some travellers described encounters with cockroaches or wished the free weekly housekeeping had been offered more frequently.