Positive Reviews
positive:
Within easy reach of UNC.
Whether you're doing the university drop-off, or you're attending an event at the university, this Country Inn & Suites By Carlson is within easy walking distance of the main campus. Plus, there are numerous shops and a variety of international eateries just minutes from the hotel.
positive:
Enjoy a clean, comfy room.
Guests have positive things to say about the room here, generally enjoying a comfortable stay. As well as comfy beds and all the amenities you need for a relaxed stay, guests praise the housekeeping staff for keeping things clean and tidy, making it a pleasant environment.
positive:
Friendly, welcoming staff.
Many guests seem to know members of the front desk team catering staff by name, and praise them for the warm and personal service they received. It all helps to give your stay that personal touch, and it means that there's someone specific you can talk to if you have any problems.
Negative Reviews
negative:
It's a bit old and tired.
The hotel is an aging property, and it's starting to show signs of wear and tear, with guests reporting issues such as worn carpets, signs of mold in the bathrooms, and things like heaters or air conditioners being a bit cranky. These maintenance issues could use some attention.
negative:
Breakfast options are limited.
With few hot options, the free breakfast offered here isn't to everyone's taste, and if you like a large, varied breakfast, you may find the selection limited. Guests also say that the selection that is on offer tends to start running out before breakfast's over, so it's worth getting there early.
negative:
Issues with the hot water.
Numerous guests have complained about a lack of hot water, meaning that they've had to face a cold shower, or none at all. Staff have done their best to rectify their problem, or at least compensate guests with a reduction in their bill, but it's a less than satisfactory situation.