Positive Reviews
positive:
Excellent Jacksonville Location
This hotel is very handy to restaurants and other area attractions. It's an easy ride to Camp Lejeune and the Jacksonville Airport. There is much nearby, like shopping centers, a bowling alley, movie theater, and Walmart. There is also a Mexican restaurants next door and a Denny's nearby. This hotel is a great base for day trips to New Bern, Wilmington, Beaufort, and Emerald Isle.
positive:
Outgoing Hotel Staff
Guests say that everyone at this hotel, from the housekeepers to management, is very helpful. From the moment you arrive, you'll be offered complimentary cookies which go a long way in making you feel welcome. This pleasant and helpful staff do an outstanding job of making this feel like a home away from home.
positive:
Hot and Fresh Breakfast
Guests love the breakfast bar which includes hot options like eggs, oatmeal, and bacon. There is also the always fun make-your-own waffles option. Plus, the coffee is hot and the juice is fresh, making this a great way to start your morning.
Negative Reviews
negative:
Noise Issues Abound
This hotel needs to improve their soundproofing. Guests say you can hear neighbors snoring and conversations. The street outside is quite noisy and you can hear everything going on out there. You may want to pack a set of earplugs to help at night.
negative:
Displeasing Hotel Smells
This hotel has several unpleasant odors, especially in the hallways and rooms which smell a bit moldy and like mildew. The third floor mixes smoking and non-smoking rooms, so it smells like an ashtray even if you are in a non-smoking room.
negative:
Bathroom Tub Issues
Many of the bathroom tubs drain quite slowly for some reason, and water will accumulate at your feet while showering, which as you can imagine, can be very disgusting.