Positive Reviews
positive:
Reliable and well-performing receptionists
You can rely on front desk staff to give you reliable services every time, as many guests experienced the same. Check-in and check-out are always a breeze! Some guests even experienced being signed up for rewards program by the receptionists, which saved them good money.
positive:
Rooms with balconies offer splendid views!
Guests who had rooms with balconies were able to enjoy beautiful scenery from their rooms, and were impressed by the balconies space and secure railings. Some rooms do not have this feature, so it is important that you request for a room that has a balcony.
positive:
Ideally situated near Garden of the Gods
Aside from the fact that the property is located near many dining options, guests admired its nearness to the Garden of the Gods Park. Activities like hiking, rock climbing, and horseback riding can be done at the said park. There are many other tourist attractions that you can visit while staying here as well, such as the Pikes Peak also known as the America’s Mountain.
Negative Reviews
negative:
Stained pillowcases can be encountered
A number of guests who entered their room for the first time immediately saw a stained pillowcase! When you experienced the same issue, just request to have the linens of your pillow replaced.
negative:
No smoking rule is not strictly observed!
The property has a strict non-smoking rule, but previous guests noted that some areas of the hotel reek of smoke. Moreover, some hallways smell of cigarette smoke because of occupants breaking this rule.
negative:
Minor bathroom concerns
Cracked ceilings with leaking water, broken toilet holders, running toilets – these are just some of the minor concerns of guests who stayed here. Make sure to check your bathroom upon entering your room, and report to the front desk about any bathroom issue.