Positive Reviews
positive:
Convenient location
The location of this hotel has proved pleasing to previous guests, many of whom comment on the selection of shopping and dining near the property as well as ease of access to the area's famous gorge. Note, though, that this hotel is located on top of a hill which makes for an easy walk down and a strenuous trek back up.
positive:
Friendly and helpful staff
Guests have been consistently impressed with the standard of service offered at this Launceston hotel, often commenting that the staff is very welcoming upon arrival and helpful throughout the duration of a stay when it comes to providing hotel information and local area tips.
positive:
Good value for money
Overall, guests have found that this hotel offers good value for money. In particular, guests note that the room rates are reasonable considering the selection of provided amenities. Freebies such as parking and Internet access help to increase the potential savings.
Negative Reviews
negative:
Some issues in rooms
Although the rooms here are typically described as clean and spacious, previous guests have reported problems relating to poor internal soundproofing as well as some maintenance related issues such as poorly performing air-conditioning.
negative:
Bathrooms could be improved
Guests have reported that the bathrooms here are a little on the small side with a basic set of toiletries. Also, guests have left mixed feedback concerning the performance of the showers.
negative:
Wi-Fi may prove disappointing
The quality of the Wi-Fi here seems to fluctuate. While some guests have been pleased with the quality of this amenity, others report that they were unable to connect to the Internet due to a poor signal.