Hotel Baymont by Wyndham Chicago/Calumet City (Calumet City, USA)

Even guests who have had complaints about other aspects of their stay have often praised the quality of the customer service they have experienced at the hotel, with staff being friendly and attentive, and helpful in the event of any issues. This has extended to help with events, and also with extra help for guests with specialist accessibility needs.

Many guests have praised the value the hotel offers, saying they are happy that they got at least what they expected for the price, if not better.

Just 20 minutes from downtown Chicago, with plenty of restaurants nearby, many guests have been very pleased with the location and found it convenient for travel and for exploring the nearby area.

Some guests have reported that the pool area and hot tub has been closed, unclean or smaller than they expected, or too humid to sit around. However, the pool area has reportedly undergone some re-modelling work to improve these facilities.

Breakfast can be hit and miss, say some guests, who call the quality of the food into question. However, other guests have been pleased with the quality and the fact that breakfast is free; perhaps simply a matter of taste and opinion.

While most guests have found their rooms to be perfectly adequate, some have complained of smells, including cigarette smoke and cleaning products. Others have found their rooms to contain stains on the furniture and sheets.