Hotel Sonesta Simply Suites Lansing (Lansing, USA)

The hotel staff receives many compliments via reviews. Guests describe them as friendly and welcoming – they genuinely want to make you feel at home. In addition, guests also said that the front desk staff is very knowledgeable, and can familiarize you with the area, give great recommendations, and provide directions to where you need to go.

Guests really enjoyed the little complimentary treats provided for guests. You can always find free coffee in the lobby, which guests noticed is surprisingly tasty, as well as cold refreshments and popcorn.

The rooms are described as spacious, comfortable and quiet, and equipped with an air conditioner works well, Guests appreciated the fully-functional kitchen, and having the ability to cook. The onsite laundry facilities came in handy as well, especially for long-term stays.

Guests noticed that some amenities they expected to have in the rooms were not there upon check-in. Many weren’t aware that they can be requested from the front desk. This mostly applies to kitchen cookware and dishes, but also the hair dryers as well.

The housekeeping staff could be more attentive according to recent reviews. Guests say the rooms appear neat at first glance, but you will quickly notice that the cleaners were not very detail oriented. In addition, guests also said that there were musty and smoky smells in their rooms, despite the fact that they were in a non-smoking suite.

The breakfast leaves much to be desired. Most guests were disappointed at the limited selection, which mainly consisted of coffee and carbs. While some fresh fruit was provided, guests didn’t think it seemed “fresh”.