Holiday Inn Express Indianapolis South, an IHG Hotel (Indianapolis, USA)

The front desk staff have received many rave reviews for their friendly, informative, and professional customer service. Guests often gratefully report a a quick check-in despite an early arrival, or else a warm welcome at a very late hour.

Pets are welcome to stay in rooms on the 4th floor, and many appreciate the complimentary Milkbones at the front desk. Their human companions generally describe the rooms as clean, spacious, and well maintained. Many guests also report a great night's sleep in a comfortable bed with a choice of firm or soft pillows, and some also enjoy soaking in the jacuzzi tub.

Guests comment that the hotel is about 20 minutes or less from the museums, stadiums, restaurants, and shopping in downtown Indianapolis, a good fit for those who prefer quieter, more suburban surroundings at night. Travelers also note the hotel is within a few minutes of I-465 and the Indianapolis International Airport.

Though many guests describe the rooms as comfortable and homey, some also go on to note the decor and furnishings are dated. Some have also reported peeling wallpaper and similar cosmetic maintenance concerns.

Several guests have noted that the neighborhood is "safe" but a little bleak and under-developed, not the most inspiring area to walk in. A few drivers also found the parking a bit tight or tricky to access due to a median preventing left turns.

Though the staff have received many positive reviews, a few guests have received a disappointingly ineffective response to their maintenance or housekeeping issues. A few more were let down by the complimentary breakfast.