Positive Reviews
positive:
In the heart of downtown..
Many guests rave about the hotel's location, which is right across the street from the Circle Center Mall. The Soldiers and Sailors monument, Indianapolis Zoo, and the Convention Center are all within walking distance. Football fans appreciate that the Lucas Oil Stadium is also within a short walk, and the hotel is surrounded by good restaurants and nightlife.
positive:
Clean, spacious rooms with a sunny pool..
Guests often use the word "huge" in describing the rooms, which feature tasteful, neutral decor and comfortable furnishings. Families and couples on opposite sleep schedules particularly love the extra space and privacy of the one bedroom suites. Fit travelers also give top marks to the clean, well equipped health club facilities on the 18th floor, and love the big skylight over the pool. Several guests have been impressed by the speedy elevators as well.
positive:
Friendly, thoughtful staff..
The reception staff frequently receive rave reviews for their professional customer service and welcoming manner. Guests returning for a second or third visit appreciate the staff's effort to remember their names or preferences.
Negative Reviews
negative:
A dim view..
Several guests were dismayed to discover their spacious corner suite had no window. A few others have also described the rooms as a bit dark, poorly lit, or dated.
negative:
Missing mini fridges..
Several guests were disappointed to find that mini fridges are only offered in a few rooms, while others missed the customary complimentary beverage station in the lobby.
negative:
Housekeeping matters..
Though most guests describe their rooms as very clean, a few guests have spotted oversights in the bathroom area, or found the carpets in need of a deeper clean.