Positive Reviews
positive:
Attentive employees
Most guests feel that the employees are there for the guests, and note that they are friendly and accommodating. They say that there is no issue too big or too small for the employees to handle, and that customer service is great.
positive:
Great location
Many guests love the convenient location of the property, saying that it is close to everything in Indianapolis. They note that there are plenty of restaurants within walking distance, and that shopping centers and local attractions are right around the corner.
positive:
Clean rooms
Most guests say that the property and the rooms are clean and taken care of, despite the fact that the property is dated. They note that rooms smell fresh, and that the housekeeping crew obviously takes great pride in providing excellent service.
Negative Reviews
negative:
Loud traffic
Several guests note that front desk offers free earplugs, basically advertising that noise is to be expected. They recommend requesting a room not facing the street, and picking up those earplugs at the front desk for a more enjoyable and restful stay.
negative:
Small, dated rooms
Some guests point out that the rooms are on the small side, and say that it is noticeable that the building is historic, so everything looks a little out of place. They note that furniture is worn out and chipped, and that bathrooms can hardly fit more than one person at a time.
negative:
Breakfast needs more variety
Several guests note that breakfast is decent, but could use more variety and fresh fruit. They say that the dining room is not run well, and that food items are not re-stocked often. They recommend checking out nearby restaurants for more breakfast options.