Positive Reviews
positive:
Fresh pancakes, morning and night.
Guests rave about the free buffet breakfast provided here, and it's easy to see why. Among the fresh options set out, the pancake maker is probably the most popular and gathers quite a queue. If you miss out at breakfast, fear not, since fresh pancakes are also complimentary most evenings.
positive:
Comfortable, well-appointed rooms.
Check in, drop your luggage, and relax. The rooms at Holiday Inn Express Hotel & Suites Charlotte-Arrowood are spacious and well-maintained, creating a pleasant atmosphere. Guests love the range of amenities provided too, from the handy coffee maker, to the fast, reliable free Wi-Fi.
positive:
Good location just off I-77.
Whether you need a convenient road-trip stopover, a hotel close to the airport, or somewhere close to Carrowinds Theme Park, you're in the right place. With easy access to I-77, it's easy to get around the wider Charlotte area, while the airport is just a few minutes' drive away.
Negative Reviews
negative:
The pool isn't very warm.
While the pool is a great feature, particularly if you have children with you, some guests have found that, despite this being an indoor pool, the water is freezing. This doesn't make for the most relaxing dip, and you'll need plenty of towels close at hand for when you jump out, shivering.
negative:
The elevator struggles to cope with demand.
There's only one elevator in this hotel, and guests say that when it's busy, there can be long waits. If you're not on too high a floor, then you may find it's quicker to take the stairs, but this isn't such an appealing option if you're on the top floor, or if you're toting a luggage cart.
negative:
Some problems with mold and mildew.
Due to ventilation issues, some of the bathrooms seem to suffer with damp problems, creating slightly unpleasant smells, as well as visible mold and mildew. Only some rooms are affected, so if you find that the mold is bad, it's worth requesting to be moved to a different room.