Candlewood Suites - Charlotte - Arrowood, an IHG Hotel (Charlotte, USA)

Guests clearly loved the location of the hotel. There were a couple of reasons, but the main one was that it was right off the interstate. Guests who had already traveled so far to get to this point appreciated that they could just pull of the highway and practically be at their hotel without having to negotiate busy city streets.

The hotel is popular with long stay guests, but even those only staying for a short time appreciated having so many in-room amenities. Many guests felt that they were more like apartments than hotel rooms.

The hotel allows pets in a limited number of rooms on payment of a modest fee. Guests traveling with pets felt that they were truly welcome at the hotel and not merely allowed as a matter of policy.

It was very rare indeed to read a kind word written about the breakfast. Guests had a couple of problems with it, but the main one seemed to be that it just didn’t have the foods they wanted. They mentioned that it was very simple and included mostly carbohydrates, with very few foods containing the other two macronutrients.

Guests mentioned some issues with the Wi-Fi system. The problem was usually related to the log in screens. They mentioned that that sometimes they could get to the screen and log in, but were then logged out for no apparent reason.

Many guests mentioned finding small maintenance issues in their room. While it could be said that since they were small they were not a big deal, but to guests this was the whole point. If they were small issues it would have been easy to repair.