Charms Hotel Shanghai (Shanghai, China)

Located minutes from People's Square, this hotel is in a very central location, close to many sights, shops and restaurants. Additionally there is a metro station within two minutes of the property and guests are pleased to be in such a convenient location.

The property features air-conditioning in every room and this is greatly appreciated by dozens of guests. In a warm crowded city, guests enjoy being able to relax in the cool temperature of their room and rate this as an important aspect of this hotel.

So far, no further recent positive opinion has been expressed by guests about this hotel.

Staff of this hotel are frequently criticised for poor customer service skills and an unprofessional approach. Reviews state staff are not friendly and do not react positively to guest's queries and issues. Many guests also comment on language barriers with hotel staff not holding excellent English skills.

Guests report that the hotel smells of smoke throughout even in rooms that are listed as non-smoking. Reviews also state guests to smoke in elevators and even staff smoking behind the reception desk.

The rooms of this property are regularly labelled as out of date and showing many signs of disrepair. Bathrooms are subject to particular criticism with broken and worn fittings regularly reported. Guests feel the hotel in general is in a great need of a refit and this is apparent in the communal areas and facilities as well.