Positive Reviews
positive:
Spacious and well-appointed suites.
Guests reported that the rooms were generously-sized for a Chinese hotel and even by Western standards. Along with the comfortable beds and great bathrooms, visitors enjoyed having a TV by the bath so they could enjoy television while relaxing in the tub.
positive:
Great location in the heart of Shanghai.
Many people cited the location in People's Square as the highlight of their stay. The hotel is a stone's throw from the shopping at Nanjing Road and is surrounded by many good local eateries. The metro station is also just steps away, giving travellers easy access to everything.
positive:
Charming and nicely-decorated building.
Reviewers overwhelmingly loved the building, stating that the tasteful blend of early 20th century Chinese and European Art Deco styling added a lot of character and old-world charm to the hotel.
Negative Reviews
negative:
Be wary of street scams.
As People's Square is a popular tourist zone in Shanghai, it attracts some shady characters who seek to rip off travellers. Reviews warned of street peddlers, scam artists, and dishonest taxi drivers, adding that single tourists and Westerners are specifically targeted.
negative:
Carpets could use a deep clean or replacement.
Although the rooms were said to be tidy and well-decorated, people noted that the carpets are showing their age and hold the overall appearance back a bit. A number of guests would have preferred tile or wooden floors which would be easier to keep clean and suit the décor better.
negative:
Service staff could use more training.
Some visitors found the reception staff to be disorganized or disinterested in assisting guests, while others encountered booking issues such as being assigned an inferior room than the one they had paid for. The restaurant fare was also said to be merely average and not a great value.