Positive Reviews
positive:
Excellent location
Guests have consistently rated the location of this hotel as one of the highlights of the property. Reviews often refer to the hotel's proximity to Manuka, Kingston, and Capital Circle. Guests have also enjoyed the lawns and gardens in which the hotel stands.
positive:
Clean and comfortable rooms
Not all of the feedback about the rooms is positive but less than complimentary feedback seems to refer to rooms that have not yet been renovated. Those that have undergone refurbishment tend to please guests. These rooms are found to be clean, comfortable, and spacious.
positive:
Good range of amenities
Previous guests have been pleased with the amenities offered at this Canberra hotel, noting that all the essentials such as Wi-Fi, parking, and laundry are available along with nice-to-haves such as a business centre and access to a health centre. Facilities and amenities here are found to be of a high standard.
Negative Reviews
negative:
Limited on-site dining
Although breakfast is available, guests would have liked the option to enjoy lunch and dinner on-site. It's not like you will be short of dining spots in the area but guests would enjoy the convenience of being able to dine at the hotel.
negative:
Mixed feedback about service
Guests tend to have differing opinions about the standard of service here. While some guests have been happy enough, others have felt the staff was a little impersonal. Those guests who have stayed at the hotel repeatedly sometimes mention that the service has changed since the property became part of a larger hotel group.
negative:
Current renovations
Reviews reveal that this hotel is undergoing renovations (as of Autumn 2016). While this work hasn't affected all guests, others report problems such as broken air-conditioning units and unfinished jobs, along with the fact that scaffolding is covering much of the hotel.