Positive Reviews
positive:
Great service from all of the professional staff.
Expect fantastic customer service when you stay at this hotel. Everyone working here is well trained and friendly, ready to help whenever you need something. Any request you have, no matter how big or small, will be dealt with courteously.
positive:
Close to many of the attractions in Canberra.
If you're visiting Canberra to do some sightseeing or are in town on official business, staying here puts you in the heart of the city. Parliament House is just down the road, and the National Gallery of Australia is a six minute drive away.
positive:
Comfy beds and spacious rooms great for relaxing.
Kicking back and getting some rest is easy in the rooms at this place, you'll have plenty of extra space to enjoy and the beds are very comfortable. Even the bedding and linen is soft and cosy.
Negative Reviews
negative:
More effort is needed to keep this place clean
Not all areas of the hotel are being kept as spotless as they could be, and even some rooms are suffering from not being kept clean enough. Housekeeping need to up their game here and pay more attention to the smaller details.
negative:
The restaurant food is poor and overpriced.
If you're expecting a fine dining experience at the hotel restaurant then think again. Surprisingly some of the food being served is rather poor quality, which really shouldn't be so when you consider the price of a meal here.
negative:
This hotel is dated and needs a refurbishment.
This hotel is getting on a bit, you can see that just by looking at it from the outside. Unfortunately the inside is suffering from age too, so some refurbishment work would go a long way to bring this place into the 21st century.