Positive Reviews
positive:
24-hour bars ensure great relaxation.
The bars in the hotel are often for 24 hours. This makes cold and refreshing beverages accessible any time of the day. This is also convenient, especially for those who like staying up late. Moreover, this provides great relaxation and enjoyment whenever the guests want.
positive:
Affordable rates allow guests to save.
A stay in the New Royal Windsor is affordable, taking into consideration its location and the services that it offers. This is great news, especially for those who are on a tight budget. With its low rates, guests can have more money for exploring the beautiful city.
positive:
Secured car parking is very convenient.
The car parking, although for an additional fee, is convenient for those who are bringing their own vehicles. The high security measures installed in the car park makes the guests feel comfortable parking their cars.
Negative Reviews
negative:
Poor soundproofing can cause inconvenience.
The soundproofing in each room is barely existent. With thin walls, you may easily hear the noise from the neighbouring rooms. When the hotel is full, it might be hard to have some peace and quiet. To avoid this problem, choose rooms that are far from any possible noise.
negative:
Issues with cleanliness may arise.
The housekeeping staff may fail to clean the rooms properly from time to time and issues with cleanliness may arise. A call to the reception, though, will allow them to immediately send a worker to clean the room.
negative:
Customer service may not be very good.
There have been many complaints from different guests regarding the hotel’s customer service. Due to the lack of manpower, and the number of requests, it might be difficult for the hotel management to cope up with all the demands. You can rest assured though; the hotel is continuously improving in this area.