SureStay Hotel by Best Western Helen Downtown (Helen, USA)

You wouldn't necessarily choose this hotel if you are seeking a little luxury, but for those guests for whom budget is the most important consideration, this hotel will likely be a good choice. The rates are good and the selection of included freebies offer additional savings.

Most guests like the location of this hotel, describing it as being within walking distance of a good choice of shops and restaurants. Other attractions are within a short drive of the property - ten minutes at the most in many cases.

Although not all guests agree, most find the staff at the Super 8 Helen GA offer a warm welcome and a friendly service. There is a sense that staff is trying to make the best of a bad situation at times, but they do, at least, try to ensure guests are comfortable.

Reviews of the rooms at this hotel are a little mixed. Guests tend to agree that the rooms are reasonably clean, but many mention strange and unwanted odors. Also, it appears that new flooring is needed as the current carpet is old and stained.

Several guests mention that there are a few maintenance concerns. Reported issues include broken ice machines and televisions, and inefficient fridges in the hotel rooms.

A fair number of guests weren't too impressed by the standard of the free breakfast served at the hotel. These guests found the choice of items far too limited and also complain that the dining area looked untidy.