Positive Reviews
positive:
A quiet yet convenient location...
Guests generally like the hotel's suburban location near the Quail Springs Mall, noting there are many restaurants close by as well as shops. Drivers also comment that it is easily accessible from the Interstate, making for quick trips into Oklahoma City centre and its surrounding attractions.
positive:
All the comforts of home...
Many guests describe the suites as very comfortable, and commend the housekeeping team on an impeccable job. The well equipped kitchenettes, complimentary laundry machines, and exceptionally fluffy towels all help extended stay travellers feel "at home," and many report an excellent night's sleep as well.
positive:
Kind, professional staff...
Many guests give the reception personnel top marks for their hospitality skills; those in town visiting the nearby hospitals often remark on the staff's smiling faces and responsiveness to any special requests. The breakfast buffet offers plenty of choice, and the evening receptions are also very popular.
Negative Reviews
negative:
Pillow talk...
Though many guests find the beds comfortable, the pillows are often described as too small or thin for comfort.
negative:
DIY Housekeeping...
Guests have been disappointed to find out (too late) that housekeeping is offered "upon request" on weekends. Others have reported minor plumbing or other maintenance concerns and found staff unable to resolve them in a timely manner.
negative:
The sound of silence...
Though most guests enjoy a quiet stay, a small percentage are annoyed by footsteps overhead, barking dogs, or gleeful splashing from the pool area. Noisy or else ineffective air conditioning is occasionally reported as a source of sleep disturbance, too.