Sheraton Kansas City Hotel at Crown Center (Kansas City, USA)

The downtown location is ideal. The hotel provides a diverse array of conference, meeting, banquet, and function rooms for business meetings and gala events and features an event-planning desk for help with all arrangements. The hotel also features a local shuttle service for hotel guests to local attractions, shopping, fine dining, and points of historical interest. .

Guests describe the hotel as great for a family holiday. The location is close to many attractions, shopping, galleries and museums. The hotel features a spacious outdoor swimming pool and a hot tub. The guest rooms are clean and comfortable. Limited mobility and family rooms are available and pets are welcome.

Guests compliment the service staff, noting that everyone at the hotel goes out of their way to ensure guest comfort. Guests are greeted with a smile and made to feel welcome. The staff is attentive, cordial and accommodating and the service is faultless. .

Guests comment that it is an inconvenience not to have a free Wi-Fi available. Paid Internet access is available, however guests comment that the daily connection fee is excessive. .

Some guests have commented that the bar and lounge area are sub-standard when compared to other Sheraton properties. Other guest remarked that the service in the bar was slow and the service staff were distracted and overly busy for good service. Guest suggest that during busy times, the additional of extra service personnel could relieve the problem. .

Guests comment that the hotel does not provide free parking and that the parking rate at the hotel is expensive. Off-site parking is hard to locate and it is difficult to find a reasonably priced parking space within easy walking distance from the hotel. .