Positive Reviews
positive:
Great location
Many guests comment that the Ann Arbor Charter Township and the Ann Arbor Municipal Airport are easily accessible. Others add that the University Hospital, the University of Michigan, Matthaei Botanical Gardens, Tower Plaza, and the farmers' market in the Kerrytown district is nearby.
positive:
Welcoming staff and professional service
Many guests appreciate that the staff are professional and are well-versed about local attractions. Others add that the front desk staff are well trained and professional, and make an effort to ensure that guests are satisfied, and note that booking for nearby tours and excursions are handled promptly.
positive:
Comfortable and clean rooms
Several guests comment that the beds are comfortable, the pillows are soft, the linen feels premium, the towels are fresh, and the rooms are spacious. Others add that there is ample space between furniture, and appreciate that that the bathrooms are large, and there is ample space for wardrobe and luggage storage.
Negative Reviews
negative:
Lots of noise in guest rooms
A handful of guests comment that there is a lot of noise from the common lounge, nightclub, and adjoining rooms, and note that the hallways outside are noisy during the busy season, and the noise is audible inside the rooms. Others add the room walls are thin, and suggest packing a pair of earplugs.
negative:
TV reception is poor
Some guests note that that the TV reception is poor, some premium channels are not available, and often service is unavailable for long durations of time. Others add that the staff is helpful, and requests for repairs to the cable served are handled in a timely fashion.
negative:
Weak Wi-Fi signals
A handful of guests mention that Wi-Fi signals in the room are weak, and the connection frequently drops. Others add that staff is helpful, and requests for repairs are handled promptly.