Positive Reviews
positive:
Safe and family-friendly environment
Many guests appreciate that the larger apartments have en-suite bathrooms, and a separate TV in each bedroom, and say that the wardrobes have plenty of hangers, the living areas are spacious, and there is plenty of room for extra beds. Others add that the lobby and parking area feel safe, and appreciate that only registered guests are allowed entry.
positive:
Cordial and professional staff
Several guests love that housekeeping is meticulous and thorough, and note that the front desk staff assists with luggage handling. Others add that the manager greets guests with a smile, and appreciate that requests for upgrades, changes in booking dates and tour assistance are handled in a professional manner.
positive:
Great location
Many guests say that there is a bakery across the road that sells gluten-free items, and love that several convenience stores, boutiques and a shopping mall are a short walk away. Others add that Moffat Beach is close by, and is renowned for its great surf break, and love the easy access to the Mary Cairncross Reserve, a pristine rainforest located on the Blackall Range.
Negative Reviews
negative:
Noisy and crowded surroundings
Some guests comment that the hallways and lobby are crowded and noisy throughout the day, and the lift is usually full. Others add that the pool, sauna and fitness centre are crowded, and dislike that most tables on the rooftop terrace are occupied in the evenings.
negative:
No on-site dining
A handful of guests say that neither breakfast, lunch nor dinner are served on the property, and dislike that there is no room service. Others add that there is no coffee shop, bar or vending machine on-site.
negative:
Poor TV reception
Some guests comment that the TV reception is poor, and note that several premium channels are not available.