Hotel Sails Resort on Golden Beach (Caloundra, Australia)

If customer service is important to you, you will be happy to know that there were positive reviews about management being especially helpful, providing guests with information and tips about things to do in the area.

You get what you pay for and sometimes more – there were positive comments about the cost of a night's stay at this property being good value for the money spent.

Are you all about location and good scenery? People enjoyed the fact that the resort was in close proximity to the beach and also within walking distance of a number of area attractions and points of interest. There were also positive comments about the great views of the ocean, especially from the rooftop area.

If you get overheated easily, you may want to note that there were a few complaints about air conditioning units in some of the apartments not always working efficiently at cooling all the rooms down.

There may be certain issues unique to specific apartments. Some of the guests said their accommodations were showing a bit of wear and tear in some instances; other people mentioned issues such as washing machines and vacuums not always working efficiently.

Though complaints were limited, it was also mentioned that toiletries such as toilet paper may not always be replaced on a regular basis.