Positive Reviews
positive:
Ideal location
Many guests say that Billy Bob's Texas, a landmark country music venue, is easily accessible, and love the lavishly landscaped botanical gardens and sports arenas close by. Others add that the nearby National Cowgirl Museum and Hall of Fame has exhibits that honour courageous and pioneering women of the American West.
positive:
Friendly and accommodating staff
Several guests mention that staff at the front desk is friendly and eagerly accommodates requests for upgrades. Others add that the check-in process is smooth, and note that the staff is knowledgeable about the local area, and the advice and recommendations given are helpful.
positive:
Convenient parking
Many guests note that there is plenty of parking space, and appreciate that the parking feels secure, the lighting is sufficient, and the charges are nominal. Others add that there are dedicated spots for the disabled, and say that large vehicles are easily accommodated.
Negative Reviews
negative:
Lacks basic facilities
Some guests comment that there is no pool, exercise room or restaurant on-site, and dislike that there is no outdoor sitting area. Others add that the lifts do not have Braille plates, and note that the lounge is small, the lobby is cramped, and the hallways lack proper ventilation.
negative:
Rooms not maintained
A handful of guests note that the drapes are stained, the mattresses feel lumpy, and the bathroom drains take a while to clear. Others add that hot water runs out quickly, and say that the linen does not feel fresh, the furniture is worn, and there is a layer of dust on many surfaces.
negative:
Noisy atmosphere
Some guests mention that the lobby and lounge area are crowded during the day, and dislike the noisy atmosphere. Others add that there is frequent noise of children running in the hallways, and note that the sound is audible in the rooms.