Positive Reviews
positive:
Waterpark for Smaller Kids
Travelling families mentioned that their kids really enjoyed the small waterpark inside the hotel. It provided some entertainment in the evening for smaller children. Adults added that they also enjoyed the indoor pool and spa tub that are also within the confines of the waterpark.
positive:
Staff Offers Helpfulness
Guests remarked that the staff here is rather warm and welcoming. They try to help their visitors have a pleasant experience by answering questions or providing information about the area.
positive:
Ideal for West Knoxville Visit
Visitors mentioned that the hotel isn't far from a number of amenities in the area that are appealing to most travellers. Whether it's shopping, entertainment or dining, visitors remarked that this hotel was conveniently located for their purposes.
Negative Reviews
negative:
Humidity and Mildew
Guests mentioned that with the way the hotel is constructed you might experience strong smell of mildew and above-average humidity. Others cited that, since the hotel also includes a small waterpark, the hotel rooms can reeked of chlorine, which was overpowering.
negative:
Guestrooms Somewhat Substandard
Travellers mentioned that the guestrooms at this hotel could use some work and are far from fancy. They cite issues such as stained bedspreads, hard beds, thin walls, low water pressure and floors that seem constantly damp. In short, the hotel could use a good refurbishing based on visitor comments.
negative:
Housekeeping Needs Improvements
Visitors mentioned that the guestrooms seem to have quite a bit of dust. Others remarked that their room smelled of smoke. So, according to travellers, more work should be done when it comes to cleanliness.