Positive Reviews
positive:
Handy roadside location
Motorists in particular liked this hotel's location just off Interstate 95 and about 15 minutes' drive from downtown St. Augustine with its famous Spanish colonial architecture dating back to the 16th and 17th centuries such as the Castillo de San Marcos fortress. It was also within striking distance of Atlantic Ocean beaches, area attractions and golf courses. Reviewers also felt it was handy to have several dining options just a short walk away as well as convenience stores, shopping malls and gas stations.
positive:
Basic but clean and comfortable
According to many guests, the unpretentious rooms were straightforward but sufficiently clean and comfortable for a shorter stay. However, some visitors said they found the rooms rather small.
positive:
Positive about customer service
Plenty of travelers left positive reviews about the customer service, often describing staff as friendly, helpful and welcoming. Many guests said they experienced a swift check-in, but some felt complaint-handling could have been improved.
Negative Reviews
negative:
Cleanliness and maintenance issues
Critics occasionally claimed the hotel would be improved by further remodeling to address maintenance grumbles over dated decor, aging carpets, bathrooms in need of minor repairs and tired-looking furniture in some rooms. There were also reports of cleanliness issues such as inadequately cleaned bathrooms, dirty appliances, mold, stained bedding and build-ups of hair and dust.
negative:
Divided over value for money
Perks like the complimentary breakfast and free Wi-Fi were a plus for budget-conscious guests who also liked free car parking. Although many reviewers said the room rates were usually affordable, guests were divided over whether their stays represented good value for money. Those paying steeper rates to stay during peak periods voiced the most doubts.
negative:
Unpleasant smells
In certain areas of the property, guests occasionally reported nuisance damp smells or musty odors, which proved to be a nuisance.