Positive Reviews
positive:
Convenient location in St. Augustine
Holiday Inn Hotel & Suites Saint Augustine-Historical District has a convenient access to downtown. Some even said they were able to walk there in less than 20 minutes. Other tourist attractions can be reached on foot too, like the Ripley's Believe It Or Not, Castillo de San Marcos, St. George Street, Authentic Old Jail, and The Oldest Store Museum.
positive:
Plenty of dining options around
When you don't feel like trying the hotel's breakfast or on-site restaurant, there's a Denny's Restaurant just outside the door. There are other superb restaurants near the establishment, such as Meehan's Irish Pub, and Bangers and Mash.
positive:
Efficient check-in process
You will not have to wait in the lobby for your room to get finished cleaning. Checking-in could be as fast as five minutes, and you can expect no long queues of people in the front desk. The members of the front desk are also accommodating, so you are rest assured of an exceptional check-in service.
Negative Reviews
negative:
Minor complaints with the pool
Some of the guests feel like the pools are not heated. Moreover, there are nights when the lights are not turned on in the pool area even when there are guests. However, you can try to enjoy the other hotel amenities or simply visit some of the city's nearby attractions.
negative:
Hotel renovation causes inconvenience
Noise from the maintenance work disturbs guests, while the re-carpeting disappoints the others. Thus, just request for a room where a construction or any maintenance activity is less felt.
negative:
Various shower and bathroom issues
Some of the bathrooms have tubs that wouldn't drain, broken showerheads, or leaking toilets. When you experience any of these, report to the front desk and they will send a staff to fix the issue in no time.