Positive Reviews
positive:
Highly accessible location- close to Interstate 81
Due to its close proximity to the Interstate-81 and other major highways, most guests are very satisfied with the hotel’s actual location. It was very convenient for the guests to roam the surrounding areas as well as major establishments such as Expo Center, Staunton, and Blue Ridge Parkway.
positive:
Mattresses and pillows that are made in heaven!
A large number of guests are extremely pleased with the great quality of the mattresses and pillows! The guests felt very comfortable to the point of wanting to take them home. The texture and size were perfect and well-suitable for their needs.
positive:
Scrumptious complimentary breakfast
Most guests were impressed with the quality of the complimentary breakfast! The taste was incredible and the variety and the amount were extremely satisfying. Wide selection of food such as eggs, sausage, bagels, waffles, yogurts, and cereals are offered which can be considered one of the best within the area.
Negative Reviews
negative:
Unsatisfactory design and cleanliness of the rooms
Guests speak poorly about the overall cleanliness of the rooms. It was quite dirty, dated and needed some serious redesign and renovation. There were also some insects such as cockroaches and spiders found within the room that made guests question the hotel’s level of cleanliness.
negative:
Unbearable various noises can be heard
The air conditioning units emit noise according to guests. They also had issues with the noise coming from continuous and heavy footsteps at the hallway and the above rooms. Traffic noise was also reported. Therefore, the use of earplugs is highly recommended.
negative:
Almost non-existent Wi-Fi connection!
Guests were disappointed with the unstable Wi-Fi connection within the premises especially inside the rooms. It was described as the ‘worst’ hotel Internet connection most of the guests have ever experienced!